WHAT IS CRM?

Transforming records management into a source of value

Compliant Records Management (CRM) is a framework that addresses the professional management of your records – both paper and electronic - across your enterprise. While many organizations view CRM as a cost center, Iron Mountain can help you transform your program into a source of strategic value.

Whether the content is medical imaging studies, geologic survey data, or financial records, an effective program allows you to:

• Support key business initiatives through the timely retrieval of records, e.g., for mergers and acquisitions activity, regulatory approvals, and collaboration with partners
• Ensure operational efficiency of your records management program to reduce costs
• Reduce risk and comply with laws and regulations regarding the retention and protection of sensitive information
• Reduce discovery and litigation costs related to retrieval of documents and email for evidentiary purposes.

Control and Manage Information Risk

You need to control and manage the risks associated with the necessary accumulation of business information. With Iron Mountain’s Risk Assessment, you can identify your areas of greatest vulnerability and then establish processes to organize, assess, develop, implement, manage, audit a comprehensive CRM Program within your organization.